Comments on: Discourse framing and presentation

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By: Ann

Ann — Fri, 02 Jul 2004 13:24:22 +0000

Back to discourse presentation:

“The more limiting the tools, the less rich the experience available for designers of learning experiences”

Exactly! Can you really say this any other way! A really good example of this is the discussion tool in Talk2learn and compare it to the discussion tool used in Web Crossing!
Adults using these learning environments for professional learning purposes need very finely grained tools to work with. The difference in the learning experience between the discussion tools in these two software is comparable to using a telephone and bush radio. In Talk2learn the hotseat tool is so clumsy and so limiting in what can be achieved that members can never take ownership of a discussion. The tool really only allows for a thoughtleader to take center stage and the members to become actors in a question and answer process. NOT real discussion! Threading is vital in adult environments where you require reflection around complex ideas. Interesting for example in the CPSquare community to watch the threading process that occurs in Web Crossing when the conversation looks to become sidetracked. That allows for ownership. Heavens I would love to be able to do that in our T2L community.

Also important is to consider the kinds of intermittent use member make of these environments. You must be able to join a thread even when it is part way through or revive it if it has become defunct and you have not been able to get to it. That means members have to be able to respond to a response. Also needed is user choice in how conversations are viewed – an index view and a browse view – what you call here a hotset view Stephen I think.

Oh well.

By: Ann Trewern

Ann Trewern — Fri, 02 Jul 2004 12:56:00 +0000

Finally found your weblog again Stephen ( in the course of trying to find my own which I cannot ) and finally have some time to contribute to your mantra comments that I looked at some time ago.

Can’t agree with your comments above more Stephen.

The importance of discourse presentation:

This is something I feel I have gone on about consistently for the past couple of years without ever having the feeling of ever having been listened to.

…and overlooked by many online communication software developers!

Excellent comment this. Why? Because mostly the backroom boffin boyz are rarely required to talk to anybody who actually uses their product. Every software developer and decision maker in this area needs to read and have as a standard design bible – Donald Norman’s book “The design of everyday things!” and Jakob Nielsen’s – “Usability Engineering” apply some of the principles of user evaluations and ask, ask, ask, how the people using the system are finding it.

This is sadly lacking in a lot of learning management/ knowldege building software systems.

By: Andy

Andy — Mon, 28 Jun 2004 15:54:10 +0000

I’ve written a blog entry which considers “Forums vs Threaded Discussions” in response to this article here, and the experience of the Nancy White hotseat. The comment from Pete Bradshaw is on exactly the right liines in my opinion.

I think I may even have created my first “trackback ping” to here, although I’m not exactly sure how all that works yet – it’s in my PDP to find out though!